PROBLEM SOLVING AND DECISION-MAKING

AIM

To help participants develop skills that will increase their ability to solve problems and make decisions.

OBJECTIVES

By the end of the workshop delegates should be able to:

• Define what is meant by the term “problem”.
• Identify problem-solving and decision-making processes.
• Use communication effectively to solve problems and make decisions.
• Identify useful “models” which could be employed in the decision-making process.

PROGRAMME CONTENT

• Turning problems into opportunities.
• Analysing skills used in problem solving.
• Decision trees
• Managing meetings
• Action planning for future success

This workshop is delivered in an interactive style using a range of training techniques and resources. Course handouts are provided.