THE MANAGER AS A COACH

AIM

This programme is designed to assist first line managers and those responsible for training and development of others in the workplace to enhance their own skills.

OBJECTIVES

By the end of the workshop delegates should be able to:

• Outline the skills and knowledge required by the workplace trainer and coach.
• State the stages and methods used in workplace training, recognizing how people learn and the responsibilities of the coach and learner.
• Identify the needs of the learner and barriers to learning.
• Present information to learners using support materials.
• Prepare a task analysis and recognize its relationship to the overall training programme.
• Demonstrate ability in coaching and communication skills including constructive and positive feedback.

PROGRAMME CONTENT

Learning in the workplace

• A learning organization.
• Learning and training.
• Benefits of training.

Presenting information to learners

• Preparation.
• Planning and structuring the session.
• Delivering the training.

Checking understanding

• Communication skills.
• Feedback skills.
• Responding to and asking questions.

Coaching individuals

• Motivating the learner.
• Setting standards.
• Using task analysis.
• Stages in the coaching process.