COMMUNICATION SKILLS

AIM

To enable delegates identify the principles and benefits of effective communication in order to achieve the desired results in the workplace environment.


OBJECTIVES

By the end of the workshop delegates should be able to:

Identify the need for the development of effective communication.
Identify barriers to effective communication.
Identify the skills and qualities of an effective communicator.
Use effective verbal, written and behavioural skills.
Develop plans to successfully transfer newly acquired skills and knowledge to increase their personal effectiveness in the workplace.
Listen and respond effectively.


PROGRAMME CONTENT

The communication process.
Communication skills
Speaking
Writing
Behaving
Listening
The feedback process.
Factors that influence communication.
Presenting information.
Failures in communication.
Planning communication
Choosing the most appropriate method to communicate information.


This workshop is delivered in an interactive style using a range of training techniques and resources. Course handouts are provided.