MANAGING QUALITY
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AIM
To enable delegates to have a better understanding of managing quality design, processes and systems.
OBJECTIVES
By the end of the workshop delegates should be better able to:
This workshop is delivered in an interactive style using a range of training techniques and resources. Course handouts are provided.
To enable delegates to have a better understanding of managing quality design, processes and systems.
OBJECTIVES
By the end of the workshop delegates should be better able to:
- Explain what quality means
- Recognise the benefits of quality improvement and development in their work and appreciate methods of establishing the costs of quality
- Have a good understanding of Total Quality Management
- Identify customers and find ways of improving the quality they provide
- Lead their team towards higher work quality
This workshop is delivered in an interactive style using a range of training techniques and resources. Course handouts are provided.
