FIRST LINE MANAGEMENT SKILLS

AIM

To enable delegates identify their leadership role within their organization and team and develop appropriate skills to enhance performance.

OBJECTIVES

By the end of the workshop delegates should be able to:

• Identify the skills, qualities and attributes of an effective leader.
• Assess their own leadership ability, qualities and style.
• Lead and develop their team more effectively.
• Recognize the responsibilities of leadership and the roles to be played by the leader.
• Understand the stages of team development.

PROGRAMME CONTENT

• Defining effective leadership qualities
• The role of a leader
• Team characteristics and roles
• Team building and development
• Leadership styles
• Internal and external influences
• Motivational skills
• Providing feedback
• Dealing with conflict
• Action planning for the future

This workshop is delivered in an interactive style using a range of training techniques and resources.  Course handouts are provided.