DELEGATION SKILLS

AIM

To enable delegates to understand and adopt a systematic approach to the delegation process.

OBJECTIVES

By the end of the workshop delegates should be able to:

• Appreciate the advantages and problems of delegation
• Decide what to delegate and what not to delegate.
• Examine critically their own approach to delegation.
• Prepare to delegate in their own work situation.
• Use an effective strategy for briefing their team.
• Use a systematic approach to delegation.
• Evaluate the results of delegation.

PROGRAMME CONTENT

• Work allocation vs. delegation.
• Advantages and problems of delegation.
• The delegation process.
• What to and what not to delegate – a delegation plan.
• Who to delegate to.
• Briefing delegates.
• Resistance to delegation from team members.
• Mistakes and how to handle them.
• Control and evaluation.

This workshop is delivered in an interactive style using a range of training techniques and resources.  Course handouts are provided.