DEVELOPING CONSULTANCY SKILLS

AIM

To enable delegates to identify the principles and benefits of effective consultancy advice in order to develop and maintain long term relationships with customers.

OBJECTIVES

By the end of the programme delegates should be better able to:

• Define the role of the consultant and the benefits to be gained from building good relationships with customers.
• Appreciate the key issues facing the consultant and identify strategies to manage them.
• Identify the most effective consultancy style appropriate to the preference of their customers.
• Describe the six key steps that ensure the consultancy process is effective.
• Recognise the key skills in consultancy and apply them at the appropriate stages of the process.

PROGRAMME CONTENT

• Communication skills and the feedback process.
• Negotiating skills.
• Customer care.
• Presentation skills.
• Motivation.

This programme is delivered in an interactive style using a range of training techniques and resources. Course handouts are provided and action planning is encouraged in order to transfer skills, knowledge and experience to the workplace.