INTERVIEWING SKILLS

AIM

To enable delegates to understand the requirements of and demonstrate the ability to undertake all types of interview situations.

OBJECTIVES

By the end of the workshop delegates should be able to:

• Define the purpose of each interview
• Undertake necessary preparation for each interview
• Apply the appropriate skills and techniques for each interview
• Demonstrate their understanding of the importance of follow up action from interviews

PROGRAMME CONTENT

• The importance of planning
• How and what to prepare
• Questioning techniques and listening skills
• Body language
• Types of interview
• Methods  and techniques
• Giving and receiving feedback
• Counselling skills

This workshop is delivered in an interactive style using a range of training techniques and resources. Course handouts are provided.